Temporary Closure of Aulani, A Disney Resort & Spa

Disney Travel News

By: Disney Destinations
In line with state guidance, in an abundance of caution and in the best interest of  guests and cast members,   Aulani Resort  will close beginning 5 p.m. on Tuesday, March 24-Tuesday, March 31. This will give you the ability to make necessary travel arrangements or book alternative accommodations.


Resort Rooms and Packages
For reservations booked through DisneyAulani.com or The   Walt Disney Travel Company  call (866) 443-4763 to reschedule reservations with arrivals of March 24-31 to a future date. To provide additional flexibility, Disney is  waiving all Disney-imposed change and cancellation fees up to the date of check-in for your reservations that are impacted, as well as those rescheduled reservations with arrivals through June 30, 2020.

On Tuesday March 24 at 5 p.m., room-only reservations booked directly through Disney, for arrivals March 24-31, will automatically be cancelled. Please contact the   Walt Disney Travel Company  at (866) 443-4763 to rebook or cancel your   Aulani Resort  hotel package.

Disney will also process a refund to the original form of payment if a payment had been made. Please note that cancellation fees imposed by third-party suppliers, including airlines and rental cars, as well as non-refundable products like travel protection plans, are deducted from refundable amounts for   Walt Disney Travel Company  packages.

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